The Shields Care Model
Our integrated specialty pharmacy care model eliminates disruptions that derail or fragment patient care, driving superior outcomes and elevating system-wide performance.
The Shields Care Continuum
Breaking Down Barriers, All Around
Our Care Continuum is the heart of the Shields model. Explore how our dedicated clinical team of pharmacists, liaisons, and patient support advocates work to increase access to medications and improve time to therapy and adherence.
Click each section in the model to see our impact at every stage of medication therapy.
The Shields Care Continuum
Breaking Down Barriers, All Around
Our Care Continuum is the heart of the Shields model. Explore how our dedicated clinical team of pharmacists, liaisons, and patient support advocates work to increase access to medications and improve time to therapy and adherence.
Click each section in the model to see our impact at every stage of medication therapy.
COORDINATE
Our team investigates patient insurance benefits, completes prior authorizations, and identifies financial assistance opportunities so patients and providers can focus on their health, not paperwork.
Financial Assistance
Secured in 2020
ENGAGE
Our team engages with patients at the clinic and through telehealth appointments to educate them on the importance of therapy adherence and completing routine lab work.
Average
Patient Copay
ENHANCE
Through pharmacist, liaison and other interventions, our team can enhance patient care, provide emotional support, and help educate and coordinate care.
Average
Medication Adherence
INTERVENE
Clinical pharmacists provide side effect mitigation tactics, monitor for drug interactions, and analyze lab results to optimize medication therapy.
Average Time to Therapy.
Patients start medication on time
RENEW
Ongoing interactions beyond refills; our experts provide ongoing education, proactively identify opportunities to monitor and improve patient care and outcomes at each touchpoint.
Patient Net
Promoter Score
Care at Our Core | Our Clinical Care Team
CLICK EACH TEAM ROLE FOR MORE INFORMATION
Our clinical teams seamlessly coordinate drug therapy-related issues and concerns between the patient, prescriber, and pharmacist. Through these engagements, interventions, and coordinated care, patients can remain on appropriate therapy, resulting in improved patient outcomes and reduced healthcare costs.
Clinical Pharmacists
Our clinical pharmacist team is comprised of industry leading board certified medication experts with advanced clinical experience working as a member of interdisciplinary care teams with full EHR access. This allows pharmacists to drive value and quality through high-level patient engagement while providing ongoing comprehensive drug therapy education personalized to each patient’s care goals and optimizing adherence to achieve the full benefits of treatment. We seamlessly coordinate drug therapy-related issues and concerns between the patient, prescriber, and pharmacist. Through these engagements, interventions, and coordinated care, patients can remain on appropriate therapy, resulting in improved patient outcomes and reduced healthcare costs.
Pharmacy Liaisons
The single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy staff, including the clinical pharmacist, the prescriber and the clinic staff, to ensure that concerns are resolved quickly.
Patient Support Center
Known as the PSC, the Patient Support Center is a centralized resource focused on securing lower copays, getting patients on therapy faster and keeping patients on therapy throughout treatment. These Patient Support Advocates remove administrative burden from your clinical team and provide trusted support to patients regarding prior authorizations, test claims, financial aid and much more.
Coordinated, Integrated Care Leads to Better Outcomes
Our dedicated clinical care team of pharmacists, liaisons and PSC advocates work across the care continuum to improve therapy management. Our holistic, ongoing relationships with patients–anchored by open communication–leads to improved patient satisfaction and superior outcomes.
HIGHLY SPECIALIZED CARE TEAMS
Our clinical care experts are what make our model so effective. These passionate individuals leverage their experience in drug interactions, prior authorizations, financial aid navigation, and many more skills to reduce time to therapy to 48 hours or less, expand critical care touchpoints 4x and increase adherence by more than 25 percent.
KISHEN PATEL
Clinical Pharmacist
“My favorite part about my job is building strong relationships with my patients and creating an extra layer of support. Building the trust and having patients tell me they are genuinely grateful for everything I do because it has taken a burden off them is the exact reason why I work so hard for them day in and day out. Some of our patients are going through difficult times in their lives and one thing I will always guarantee is that I will be their supporter and advocate.”
Teddy Lamarre
National Integration Pharmacy Liaison
“What I love about working as a pharmacy liaison is the gratitude and achievement in changing a patient’s mood from restlessness to contentment. They once lost hope of not being able to afford their medication to getting them secured financial assistance to have a $0 copay to continue treatment.”
Carolkim Huynh
Regional Clinical Pharmacist
“The best part about my job is having the ability to impact my patients’ lives everyday by getting to know each one individually and not only helping them manage their chronic conditions, but also ensuring their quality of life is maximized through mental, physical, and community support.”
The Results of Our Model
Our team, paired with our data and proven clinical model, elevates what specialty pharmacy can do for health systems. From payer access to medication adherence, our outcomes define the industry standard.
LET’S TALK.
We’d love to hear from you.