August 24, 2020 Ashley Struble

Specialty Pharmacy Bridging The Gaps in Care

This week’s Care Corner story is an appreciation letter we received from a patient’s wife expressing how grateful she is for her husband’s Specialty Pharmacy Liaison and the exceptional care she has provided to their family:

We are writing to you to let you know what an absolute pleasure it is to be working with our oncology clinic’s Specialty Pharmacy Liaison during this difficult time in our lives. From the moment we first met our pharmacy liaison back on the day my husband was diagnosed with cancer, she calmly assured us that we needn’t worry about the Specialty Pharmacy Medication. She handled the PAP Application Process for my husband’s medication with the utmost care, professionalism, and swiftness.

You see, my husband needed this medication quickly to start treatment, and our pharmacy liaison was there for us right up to the minute the medication was delivered to our door. Her commitment and dedication to seeing that the patient gets what they need is pure and full of heart.

Recently, my husband was prescribed by his Doctor two Specialty Pharmacy Medications for his upcoming procedure. Being that two facilities are involved in my husband’s care, we thought the hospital would be handling the Patient Assistance Programs this time around. Unbeknownst to us, our hospital does not have a Specialty Pharmacy Liaison, and we began to worry immensely.

Remembering what a remarkable person our Pharmacy Liaison is, we reached out and informed her about the situation, and without hesitation, she happily stepped right in to help us. Her amazing research strategies to find these programs are extraordinary, and she emailed us the PAP applications for those medications in a flash!

She went above and beyond and contacted our hospital to fill out their portion of the applications. Her coordination efforts truly bridged the gap between the two facilities ensuring that everyone involved was on the same page. Needless to say, her follow-up skills are a true testament to putting people first. True to form, our Pharmacy Liaison saw this process from start to finish and submitted the applications for fast-track reviews. Thanks to her, we now have these medications!

More than words could ever express, our Pharmacy Liaison is a genuine person, and she makes people feel at ease by performing at her job with great confidence, exceptional skill, and dedication. We are truly appreciative for all that she has done for us.