From a Patient Outreach Coordinator -After calling on a patient with no response for a couple of months, he finally answered the phone after receiving my voicemail. During our call,…
At Shields, we have many different teams and employees that focus on providing support to our patients and potential patients. One of those is our Patient Outreach Coordinators, whose role…
From a Specialty Pharmacy Liaison– The other day I received a call from one of my breast cancer patients to thank me for connecting her to the Resource Navigator, and…
From a Specialty Pharmacy Liaison – I spoke with a new patient immediately after an appointment last month. She was frustrated and needed help to manage multiple medications between several…
From a Shields Clinical Pharmacist – Before calling patients, we spend a good amount of time reviewing their charts, labs and medications to ensure we have a good understanding of…
From a Specialty Pharmacy Liaison – I recently received a call late in the day from the mother of one of our growth hormone patients saying her mail-order pharmacy was…
From a Specialty Pharmacy Liaison: On Thursday I received an urgent call from the wife of a current specialty pharmacy patient. She explained she had to retire early, forcing her…
From a Specialty Pharmacy Liaison: Recently we had a patient who was prescribed a Limited Distribution Drug (LDD) by one of our Infectious Disease providers. Unfortunately, the medication was not…
From a Specialty Pharmacy Pharmacist – A 2-year-old with a late-stage rare blood cancer started his last line therapy and filled the medication at our hospital specialty pharmacy. The on-site…
This week’s Care Corner story is an appreciation letter we received from a patient’s wife expressing how grateful she is for her husband’s Specialty Pharmacy Liaison and the exceptional care…