Articles & Posts

Happy Patient, Happy Life 1024 576 Shields Health Solutions

Happy Patient, Happy Life

This week’s “Care Corner” story was provided to us by our Director of Support Operations, Angela Killay. As Director of Support Operations, Angela leads our Patient support team in providing…

One Point of Contact 1024 576 Shields Health Solutions

One Point of Contact

From a Patient Outreach Coordinator -After calling on a patient with no response for a couple of months, he finally answered the phone after receiving my voicemail. During our call,…

On The Patient’s Side, Always 1024 576 Shields Health Solutions

On The Patient’s Side, Always

At Shields, we have many different teams and employees that focus on providing support to our patients and potential patients. One of those is our Patient Outreach Coordinators, whose role…

Support Beyond The Pharmacy 1024 576 Shields Health Solutions

Support Beyond The Pharmacy

From a Specialty Pharmacy Liaison– The other day I received a call from one of my breast cancer patients to thank me for connecting her to the Resource Navigator, and…

A Little Kindness, A Long Way for a Patient 1024 576 Shields Health Solutions

A Little Kindness, A Long Way for a Patient

From a Specialty Pharmacy Liaison – I spoke with a new patient immediately after an appointment last month. She was frustrated and needed help to manage multiple medications between several…

Impacting Patient Therapy 1024 576 Shields Health Solutions

Impacting Patient Therapy

From a Shields Clinical Pharmacist – Before calling patients, we spend a good amount of time reviewing their charts, labs and medications to ensure we have a good understanding of…

Living In A Virtual Reality 1024 576 Shields Health Solutions

Living In A Virtual Reality

Happy American Pharmacist month! In honor of the fantastic Clinical Pharmacists at Shields, we will be using our Care Corner Blog this month to share stories from our Clinical Pharmacists.…

Patient Care Unlike Any Other 1024 576 Shields Health Solutions

Patient Care Unlike Any Other

From a Specialty Pharmacy Liaison – I recently received a call late in the day from the mother of one of our growth hormone patients saying her mail-order pharmacy was…

Excelera and Banner Health Collaborate on a Medication Adherence Initiative 1024 629 Shields Health Solutions

Excelera and Banner Health Collaborate on a Medication Adherence Initiative

Last September, Excelera announced its innovative process for assessing medication adherence across its nationwide network of health system specialty pharmacies. The data was presented as a poster at the ASHP Summer…

Out Of This World Care 1024 576 Shields Health Solutions

Out Of This World Care

From a Specialty Pharmacy Liaison: On Thursday I received an urgent call from the wife of a current specialty pharmacy patient. She explained she had to retire early, forcing her…