Articles & Posts

Establishing Trust With Compassion and Kindness 1024 576 Shields Health Solutions

Establishing Trust With Compassion and Kindness

From a Clinical Pharmacist -In March 2020, we had a new patient transferred to our UConn Health specialty Pharmacy who was suffering from Psoriatic arthritis and being treated with Humira.…

Meet HOSP: The Health System Owned Specialty Pharmacy Alliance 1024 576 Shields Health Solutions

Meet HOSP: The Health System Owned Specialty Pharmacy Alliance

Much like us at Shields Health Solutions, the fully integrated specialty pharmacies market is growing rapidly. It became clear that there needed to be a trade organization committed to advocating…

Bonding Over Shared Backgrounds 1024 576 Shields Health Solutions

Bonding Over Shared Backgrounds

From a Clinical Pharmacist – I called a patient for her first cycle of an eight-week course treatment for her Hep C. She had several complaints around side effects, including…

Finding a PBM niche partner may be the best employee benefit strategy in 2021 1024 517 Shields Health Solutions

Finding a PBM niche partner may be the best employee benefit strategy in 2021

Stability begets stagnation COVID-19 has left many companies feeling unstable this year, which has companies seeking stability through the deferral of employee benefit decisions to 2021 or beyond. For example,…

Happy Patient, Happy Life 1024 576 Shields Health Solutions

Happy Patient, Happy Life

This week’s “Care Corner” story was provided to us by our Director of Support Operations, Angela Killay. As Director of Support Operations, Angela leads our Patient support team in providing…

One Point of Contact 1024 576 Shields Health Solutions

One Point of Contact

From a Patient Outreach Coordinator -After calling on a patient with no response for a couple of months, he finally answered the phone after receiving my voicemail. During our call,…

On The Patient’s Side, Always 1024 576 Shields Health Solutions

On The Patient’s Side, Always

At Shields, we have many different teams and employees that focus on providing support to our patients and potential patients. One of those is our Patient Outreach Coordinators, whose role…

Support Beyond The Pharmacy 1024 576 Shields Health Solutions

Support Beyond The Pharmacy

From a Specialty Pharmacy Liaison– The other day I received a call from one of my breast cancer patients to thank me for connecting her to the Resource Navigator, and…

A Little Kindness, A Long Way for a Patient 1024 576 Shields Health Solutions

A Little Kindness, A Long Way for a Patient

From a Specialty Pharmacy Liaison – I spoke with a new patient immediately after an appointment last month. She was frustrated and needed help to manage multiple medications between several…

Impacting Patient Therapy 1024 576 Shields Health Solutions

Impacting Patient Therapy

From a Shields Clinical Pharmacist – Before calling patients, we spend a good amount of time reviewing their charts, labs and medications to ensure we have a good understanding of…